Returns & Exchanges
We care deeply about your experience and want you to feel good about every part of your purchase. If something isn’t right, we’re here to help.
Eligibility
You may return your item for a refund within 14 days of delivery, provided that:
The item is unused, undamaged, and in original packaging
All accessories and inserts are unopened and in resaleable condition
You’ve contacted us at info@holosjournal.com prior to sending it back
Non-Returnable Items
Due to the nature of our product, we cannot accept returns on:
Journals or inserts that show signs of use
Opened refill packs or inserts
Items returned without prior email authorization
How to Initiate a Return
To request a return:
Email us at info@holosjournal.com within 14 days of receiving your order
Include your order number, reason for return, and photos if applicable
We’ll provide return instructions and a shipping address
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund (less original shipping) will be processed back to your original payment method within 5–10 business days.
Exchanges
Need something different? While we don’t offer automatic exchanges, we’re happy to help you place a new order once your return is received.